Home CertificationsISO 20000-1:2018

ISO 20000-1:2018 IT Service Management

Accredited ISO 20000-1:2018 certification (IT Service Management) with Cetonix — internationally recognized, impartial and straightforward.

ISO/IEC 20000-1:2018 is the international standard for IT Service Management (ITSM). It specifies requirements for establishing, implementing, maintaining and continually improving a service management system (SMS).

It is closely aligned with ITIL best practice and helps organizations deliver managed services of consistent quality.

What the standard covers

Service planning, design and transition
Service delivery and level management
Incident, problem and change management
Supplier and relationship management
Continual service improvement

Key benefits of certification

Deliver consistent, high-quality IT services
Improve efficiency and reduce service costs
Increase customer satisfaction
Support contractual and outsourcing requirements
Enable continual service improvement

Who is it for?

ISO 20000-1 is for any organization that provides IT services, whether internal IT departments or external service providers.

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